Today I would like to talk about
how to improve the service qualification, this question usually approaches to
social service such as hospital, bank, hotel, the communication service
company, tourist spot, etc. there are many ways how to improve, it started with
the service program whether all programs have been implemented to the customer’s
requisition order.
What criteria
shall be needed to the qualification? The
first criteria you should note is requesting your customer to give the
customer feedback such as giving satisfaction, criticism or suggestion, the
qualification will be succeed once the customer demands fitted with the qualification
program. The second criteria you should
note is checking the time delay when the output process equals with the quality
control policy. The third criteria you
should note is standardizing your product with trusted materials, never change with
the second hand’s material except there is agreement which has been dealt with customer
side.
Sometimes people
need to go out of the company in order to visit another company and learn from the
service program to achieve the breakthrough and see what rule is being used to
manage people efficiency, observe the people’s attitude during they are servicing
the customer’s problem.
Obtaining the
high quality is not part of magic, but it needs improving every day and it
needs consistency during making target, as long as there’s no feedback from
customer side, means there is no progress at all, the customer feedback doesn’t
mean always bring a the ghastly problem but customer feedback means there’s additional
value we need to learn.
Sometimes we
need to learn from the successful people habit, learn how they get value from
every successful service, every decisiveness determines the people’s vision,
decisiveness is the key to open the new opportunity to evolve, without any
decisiveness, some people will lose hope and also lose focus, before we make
the service program, we must understand
every people in the society, such as standard of lifestyle, how they are earning
and how they are learning.
